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Clean water charges
From 1 April 2025 our clean water tariff will go up, for non-metered customers, the price will go up by 29%, and for metered customers, it will go up by 19%.
The cost of your high-quality drinking water remains affordable—just 2p for every 10 litres.
We understand you may be worried about the increase, it will help us invest more in maintaining and improving our services, so we can keep providing high-quality, reliable, and sustainable drinking water – which matters most to our customers.
We're offering more support and funding through our social tariffs for customers who need it most.
Wastewater charges
We only supply clean water, but your bill may include wastewater charges on behalf of wastewater providers Anglian Water or Thames Water. These charges vary: Thames Water's wastewater charges will increase by 40%, while Anglian Water's charges will increase by 7%.
We don’t charge for wastewater on behalf of Southern Water, but customers can expect their metered or assessed bills to go up by about 14%, which is 70p more per week.
How much will the bill increase?
Here’s how much your bill will increase, depending on whether you have a non-metered or metered bill, and who your wastewater provider is.
Not sure who your wastewater provider is? Just use our quick and easy postcode search.
|
Non-meteredclean water and wastewater |
Metered clean water and wastewater |
| Thames Water |
£3.30
per week |
£2.40
per week |
| Anglian Water |
£2.40
per week |
£1.10
per week |
See a detailed breakdown of the charges and how the increase in clean water charges compares to wastewater charges.
How we can help
If you've had a sudden life change and need some time to get back on your feet, you can spread the cost of your bill with a flexible payment plan. If you’re receiving benefits, such as Universal Credit or Job Seeker’s Allowance, you may be eligible for a reduced bill.
Get help and support
Frequently asked questions about the price increase
What are you investing in?
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We’re committed to ensuring a sustainable, high-quality water supply while protecting the environment for our communities. Our investments focus on four key areas: The Environment, Resilience, Our Customers, Our Communities
How each £1 is spent
Each £1 we receive from customers is spent on providing and improving our services as below:
- Investments in our assets: 40p
- Our suppliers for operating services: 27p
- Our people – wages, salaries, and pensions: 20p
- Our bondholders – interest paid on debt financing: 7p
- Local and central government: 6p (corporation tax, business rates, abstraction charges, employer’s national insurance, Climate Change Levy, and street works permits)
- Our shareholders: 0p (dividends and interest on shareholder debt)
Source: Figures are based on our regulatory financial statements for the year ended 31 March 2024 and have been rounded.
Find out more about how we’re planning for the future for 2025 to 2030
What is the breakdown of clean water charges compared to wastewater charges on my bill?
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| Bill type |
Clean water and wastewater |
Weekly increase |
| Metered |
Affinity Water +19% and Thames +42% |
£2.40 per week |
| Metered |
Affinity Water +19% and Anglian +9% |
£1.10 per week |
| Non-metered |
Affinity Water +29% and Thames +41% |
£3.30 per week |
| Non-metered |
Affinity Water +29% and Anglian +15% |
£2.40 per week |
| Assessed |
Affinity Water +19% and Thames +51% |
£2.70 per week |
| Assessed |
Affinity Water +19% and Anglian +9% |
£1.10 per week |
You can see all our tariffs in our Charges Scheme.
Who is Ofwat and what do they do?
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Ofwat is the economic regulator for water companies in England and Wales. It operates independently of industry and the UK governments. For further information, please visit Ofwat (Water Services Regulation Authority).
Ofwat’s Priorities for England:
- Managing long-term water resources
- Reducing water demand
- Delivering resilient drainage and wastewater services
- Enhancing resilience to flooding
- Maintaining asset health
- Ensuring security, corporate, and financial resilience