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About us
Customer Challenge Group

Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.

More about the CCG
Environment
River Lea restoration

Find out about the improvements we have made to the River Lea at Manor Park over the summer.

River Lea
Investors
Contact us

Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ

investor.relations@affinitywater.co.uk
News
Plans
- Customer Challenge Group
Our business plan

Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.

View our plan
Reports
Investor reports

See the latest Annual financial reports and investor updates.

View our reports
Suppliers
- Tender opportunities
- Our policies
Tender opportunities

Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.

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My Account

Interruption to your water supply - Coleshill - HP7

Our Performance

As a community focused water company, we are committed to being open and transparent with you about how we are performing in our communities.

We developed these performance commitments through extensive consultation with customers and stakeholders while building our Business Plan for the period 2015-2020.

Performance Reports

Learn more about how we are performing:

Understanding Our Finances – November 2020 (PDF 2.8MB)
Understanding Our Finances – November 2019 (PDF 819KB)
Our Year in Review - 2018/2019 (PDF 5.86MB)
Our Annual Report & Financial Statements
Our Customer Challenge Group

Visit discoverwater.co.uk to find out more about how all water companies compare to each other.

Monthly Community Performance

Our area is broken down into 8 water resource zones, which we call communities. These communities are named after local rivers and streams to build a link between you and your local water sources.

The table shows how we are performing in each of our 8 communities and provides some detail on the length of pipework and population in each.

Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.

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Our Performance

As a community focused water company, we are committed to being open and transparent with you about how we are performing in our communities.

Performance Reports

Monthly Community Performance

Environment

Corporate

Careers

Our Performance

As a community focused water company, we are committed to being open and transparent with you about how we are performing in our communities.

Performance Reports

Monthly Community Performance

Environment

Corporate​

Careers​

Corporate

Careers