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You are here : At Home > Corporate > About us > Performance

Our Performance

As a community focused water company, we are committed to being open and transparent with you about how we are performing in our communities.

We developed these performance commitments through extensive consultation with customers and stakeholders while building our Business Plan for the period 2020-2025.

Performance Reports

Learn more about how we are performing:

Understanding Our Finances – November 2021 (PDF 1.6MB)
Understanding Our Finances – November 2020 (PDF 2.8MB)
Understanding Our Finances – November 2019 (PDF 819KB)
Our Year in Review - 2018/2019 (PDF 5.86MB)
Our Annual Report & Financial Statements
Our Customer Challenge Group

Visit to find out more about how all water companies compare to each other.

Monthly Community Performance

Our area is broken down into 8 water resource zones, which we call communities. These communities are named after local rivers and streams to build a link between you and your local water sources.

The table shows how we are performing in each of our 8 communities and provides some detail on the length of pipework and population in each.

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