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Independent Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
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Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
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See the latest Annual financial reports and investor updates.
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We developed these performance commitments through extensive consultation with customers and stakeholders while building our Business Plan for the period 2020-2025.
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We're committed to delivering exceptional experiences to all our customers and ensuring our services are available and inclusive.
It’s important we keep track of what matters to our customers and ensure we’re delivering the levels of service they expect.
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