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You are here : At Home > Billing > Low income fixed tariff
We’re able to support eligible customers with a reduced clean water bill. Our low-income fixed tariff (LIFT) is available to customers whose household income is less than £17,005 a year, or who are currently claiming certain benefits; such as Universal Credit, Pension Credit or Job Seeker's Allowance.
If you’re eligible, your clean water bill each year, will be reduced. Our LIFT Standard in 2023/24 is fixed at £115.10*.
If you’re eligible for LIFT Standard and also receive a council tax reduction/support, you may be entitled to a further reduction on your clean water bill. Our LIFT Enhanced means your bill will be even lower and in 2023/24 is fixed at £76.70.
If either of these statements applies to you, then you're eligible. Please enter your postcode below to apply.
You'll need to upload supporting documents from either your computer or smartphone. If you're unable to provide your documents in this way, please call us on 0345 357 2401 and an experienced member of the team will be happy to help you.
*The LIFT tariff is applied to your clean water bill and calculated from the date your application is received and we may not always be able to backdate it. If your current clean water bill is lower than the fixed bill amount, we'll keep you on your current tariff, so that you don't pay more.
You may be eligible for a discount on your wastewater charges, provided by Thames Water or Anglian Water - find out more about wastewater schemes.
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