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Help for customers on a low income

Our Low-Income Fixed Tariff (LIFT)

From April 2022, our low income, fixed tariff (LIFT) is available to customers who are earning less than £16, 480 a year, or who are currently claiming benefits; such as Universal Credit or Job Seeker's Allowance.

If you are eligible, you'll receive a fixed-price bill each year for your clean water. In 2022/23 your clean water bill will be capped at £107.20*. To help keep your payments simple and affordable, you can also make smaller, monthly payments throughout the year.

Find out if you're eligible:

If either of these statements applies to you, then you are eligible. Please enter your postcode below to apply.

  • I have a household income of less than £16,480 excluding benefits. 
  • I can supply supporting evidence to prove my income which shows my name and address, 
  • I am the person named on the water account.


  • I claim one of the following benefits - Income related Employment and Support Allowance, Income Support, Job Seeker's Allowance, Housing Benefit, Universal Credit, Pension Credit. 
  • I can supply supporting evidence of my benefits, which shows my name and address, 
  • I am the person named on the water account. 


To apply for the tariff please enter your postcode below

You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on 0345 357 2401.

*The LIFT tariff is applied to your clean water bill and calculated from the date your application is received and cannot be backdated. If your current clean water bill is lower than £107.20, we will keep you on your current tariff, so that you don't pay more.

You may be eligible for a discount on your sewerage charges, provided by Thames Water, Anglian Water or Southern Water - find out more about sewerage schemes.



Chat to us via WhatsApp

It’s quick and easy to apply for our low-income tariff via Whatsapp. We’ll check if you’re eligible for a discount on your waste water services at the same time. To apply you’ll need to upload supporting documents and tell us a bit of information about your household income.

Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday-Friday.

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