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You are here : At Home > Billing > Low income fixed tariff
From April 2021, our low income, fixed tariff (LIFT) is available to customers who are earning less than £16, 385 a year, or who are currently claiming benefits; such as Universal Credit or Job Seeker's Allowance.
If you are eligible for this tariff, you will receive a fixed-price bill each year for your clean water. In 2021/22 your clean water bill will be capped at £103.70*. To help keep your payments simple and affordable, you can also make smaller, monthly payments throughout the year.
If either of these statements applies to you, then you are eligible for LIFT, please click enter your postcode below to apply.
You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on 0345 357 2401.
*The LIFT tariff is applied to your clean water bill. You may also be eligible for discounts on your waste-water/sewerage, provided by Thames Water, Anglian or Southern - and you can find more information here. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. If your current clean water bill is lower than £103.70, we will keep you on your current tariff, so that you don't pay more.
Frequently asked questions
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