Road Closure - Redbourn Road - St Albans
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > Low income fixed tariff
From April 2021, our low income, fixed tariff (LIFT) is available to customers who are earning less than £16, 385 a year, or who are currently claiming benefits; such as Universal Credit or Job Seeker's Allowance.
If you are eligible for this tariff, you will receive a fixed-price bill each year for your clean water. In 2021/22 your clean water bill will be capped at £103.70*. To help keep your payments simple and affordable, you can also make smaller, monthly payments throughout the year.
If either of these statements applies to you, then you are eligible for LIFT, please click enter your postcode below to apply.
You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on 0345 357 2401.
*The LIFT tariff is applied to your clean water bill. You may also be eligible for discounts on your waste-water/sewerage, provided by Thames Water, Anglian or Southern - and you can find more information here. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. If your current clean water bill is lower than £103.70, we will keep you on your current tariff, so that you don't pay more.
It’s quick and easy to apply for our low-income tariff via Whatsapp. We’ll check if you’re eligible for a discount on your waste water services at the same time. To apply you’ll need to upload supporting documents and tell us a bit of information about your household income.
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday-Friday.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
What are fixed charges?
Do I have to pay a bill for a empty home?
How can I pay my bill?
Can I get an £100 supply pipe repair contribution?
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I change my details?
Can I get a copy of my bill?
How do you calculate my bill?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch