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Reduced bills for customers on a low income

Our Low-Income Fixed Tariff (LIFT)

We’re able to support eligible customers with a reduced clean water bill. Our low-income fixed tariff (LIFT) is available to customers whose household income is less than £17,005 a year, or who are currently claiming certain benefits; such as Universal Credit, Pension Credit or Job Seeker's Allowance.

If you’re eligible, your clean water bill each year, will be reduced. Our LIFT Standard in 2023/24 is fixed at £115.10*.

If you’re eligible for LIFT Standard and also receive a council tax reduction/support, you may be entitled to a further reduction on your clean water bill. Our LIFT Enhanced means your bill will be even lower and in 2023/24 is fixed at £76.70.

  2023/24 2024/25
Income threshold £17,005 £18,725
Standard  £115.10 £119.50
Enhanced £76.70 £79.70

Find out if you're eligible:

If either of these statements applies to you, then you're eligible. Please enter your postcode below to apply.

  • I have a household income of less than £17,005 excluding benefits. 
  • I can supply supporting evidence to prove my income which shows my name and address, 
  • I am the person named on the water account.


  • I claim one of the following benefits - Income-related Employment and Support Allowance, Income Support, Job Seeker's Allowance, Housing Benefit, Universal Credit, Pension Credit. 
  • I can supply supporting evidence of my benefits, which shows my name and address, 
  • I am the person named on the water account. 


To apply for the tariff please enter your postcode below

You'll need to upload supporting documents from either your computer or smartphone. If you're unable to provide your documents in this way, please call us on 0345 357 2401 and an experienced member of the team will be happy to help you.

*The LIFT tariff is applied to your clean water bill and calculated from the date your application is received and we may not always be able to backdate it. If your current clean water bill is lower than the fixed bill amount, we'll keep you on your current tariff, so that you don't pay more.

You may be eligible for a discount on your wastewater charges, provided by Thames Water or Anglian Water - find out more about wastewater schemes.


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Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).

We're available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.