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You are here : At Home > Billing > Low income fixed tariff
Our LIFT fixed-tariff is aimed at customers who have a low household income or are claiming benefits. You will receive a fixed bill for the year that can be spread monthly.
If either of these statements applies to you, then you are eligible for LIFT, please click on the link below to apply.
If you qualify, your water charges will be fixed at £97.90 per year from 1st April 2020 (not applicable for the sewerage element of your bill). If your current water charge is less than £97.90 you may not qualify. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on0345 357 2406.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
What are fixed charges?
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I change my details?
Can I get a copy of my bill?
How can I amend my Direct Debit?
Do I have to pay a bill for a empty home?
How do you calculate my bill?
I have a high metered bill
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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