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You are here : At Home > Billing > Low income fixed tariff
Our LIFT fixed-tariff is aimed at customers who have a low household income or are claiming benefits. You will receive a fixed bill for the year that can be spread monthly.
If either of these statements applies to you, then you are eligible for LIFT, please click on the link below to apply.
If you qualify, your water charges will be fixed at £100.60 per year from 1st April 2019 (not applicable for the sewerage element of your bill). If your current water charge is less than £100.60 you may not qualify. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on 0345 357 2406.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
Do I have to pay a bill for a empty home?
How can I pay my bill?
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I get a copy of my bill?
How can I change my details?
I have a high metered bill
How do you calculate my bill?
I have a meter, how often will I be billed?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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