View all current alerts (8)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > Low income fixed tariff
Our LIFT fixed-tariff is aimed at customers who have a low household income or are claiming benefits. You will receive a fixed bill for the year that can be spread monthly.
If either of these statements applies to you, then you are eligible for LIFT, please click on the link below to apply.
If you qualify, your water charges will be fixed at £97.90 per year from 1st April 2020 (not applicable for the sewerage element of your bill). If your current water charge is less than £97.90 you may not qualify. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on0345 357 2406.
Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
What are fixed charges?
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I change my details?
Can I get a copy of my bill?
How can I amend my Direct Debit?
Do I have to pay a bill for a empty home?
How do you calculate my bill?
I have a high metered bill
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch