View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > WaterSure
WaterHelp is aimed at metered customers who claim benefits and have a large family of 3 or more children OR have a medical condition that requires the use of extra water.
If you answer YES to ALL of the following statements then you should apply.
If you think that you may qualify for the WaterSure tariff please give us your details (which will be treated in the strictest confidence) so that we can send you an application form.
Fields marked with * are mandatory.
Frequently asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
How can I report a water leak?
How can I pay my bill?
What are fixed charges?
Do I have to have a meter?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch