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You are here : At Home > Billing > Ways to pay your bill
Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.
All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information visit the Direct Debit website.
You can sign up by clicking on "Set up a Direct Debit" in My Account.
You can register today with your email address and customer reference number (you’ll find it at the top of your bill).
View your account balance and make secure online payments.
You can pay using our 24 hour automated payment line on 0345 357 2400 using your debit or credit card. You will need your customer number handy.
If you'd like to pay us directly from your bank, here is our bank details to make your payment.
Account number: 80542903
Sort code: 20-05-03
Please quote your 8 digit customer number (without the hyphen).
If your number has a & digit at the end, please replace this with an X.
When paying us from abroad, you may need the following information too
IBAN: GB19 BARC 20050380542903
Our sort code has changed from 20-74-09 to 20-05-03. If you have already paid using our old sort code? this still works, but please update our sort code when you next pay.
If you pay by internet banking, you may see a warning message from your bank. This is normally a security feature telling you about the change and is nothing to worry about.
Our IBAN number has changed from GB79 BARC 20740980542903 to GB19 BARC 20050380542903
You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.
To pay by cheque please make it payable to Affinity Water Ltd and write your customer number on the back, then send it with your payment slip to:
Affinity Water Ltd,
Please do not send cash or post-dated cheques.
Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday-Friday.
Frequently asked questions
Can I pay monthly?
How can I amend my Direct Debit?
I have a meter, how often will I be billed?
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I get a copy of my bill?
What is the Low Income Fixed Tariff
How do you calculate my bill?
What are fixed charges?
I need help paying my bill
How can I change my details?
If you are struggling to pay we may be able to provide additional support.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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