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Ways to pay

We have many payment options to suit your needs, select from the list below to learn more.

  • Pay by Direct Debit

    Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.

    All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information visit the Direct Debit website.

    You can sign up by clicking on "Set up a Direct Debit" in My Account. 

  • Pay online

    We’ve upgraded our payment system. Your card issuer may require you to verify your online payment with them. If you normally use stored card details to make your payments, you'll need to re-enter and save them for future payments.

  • Pay using our 24hr payment line

    You can pay using our 24 hour automated payment line on 0345 357 2400 using your debit or credit card. You will need your customer number handy.

    We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.

  • Pay by internet or telephone banking

    If you'd like to pay us directly from your bank, here is our bank details to make your payment.

    Account number: 80542903   
    Sort code: 20-05-03

    Please quote your 8 digit customer number (without the hyphen).
    If your number has a & digit at the end, please replace this with an X.

    From abroad

    When paying us from abroad, you may need the following information too
    IBAN: GB19 BARC 20050380542903   

    Our payment information has changed

    Our sort code has changed from 20-74-09 to 20-05-03. If you have already paid using our old sort code?  this still works, but please update our sort code when you next pay.

    If you pay by internet banking, you may see a warning message from your bank. This is normally a security feature telling you about the change and is nothing to worry about. 

    NEW IBAN number

    Our IBAN number has changed from GB79 BARC 20740980542903 to GB19 BARC 20050380542903

  • Pay by instalments

    You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.

  • Pay by cheque

    To pay by cheque please make it payable to Affinity Water Ltd and write your customer number on the back, then send it with your payment slip to:

    Affinity Water Ltd,
    Tamblin Way,
    Hatfield, Herts,
    AL10 9EZ.

    Please do not send cash or post-dated cheques.

If you are struggling to pay, we have schemes that may help you. Learn more

Chat to us via WhatsApp

Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.

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