Interruption to your water supply - UB7 - West Drayton
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Billing > Ways to pay your bill
We have many payment options to suit your needs, select from the list below to learn more.
Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.
All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information visit the Direct Debit website.
You can sign up by clicking on "Set up a Direct Debit" in My Account.
We've made an update to our online payment website; it has a new look and feel but is still safe and secure. If you had any cards stored, you'll need to re-enter them.
You can pay using our 24 hour automated payment line on 0345 357 2400 using your debit or credit card. You will need your customer number handy.
We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.
If you'd like to pay us directly from your bank, here are our bank details to make your payment.
You must make sure your customer number is quoted in the reference for the payment to go to your account.
When paying us from abroad, you may need the following information too
IBAN: GB19 BARC 20050380542903
You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.
To pay by cheque please make it payable to Affinity Water Ltd and write your customer number on the back, then send it with your payment slip to:
Affinity Water Ltd,
Please do not send cash or post-dated cheques.
If you are struggling to pay, we have schemes that may help you. Learn more
Need a paypoint card? Get yours here
Click the button below to chat to us or add our number 07745659300 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
How can I amend or cancel my Direct Debit?
Do I have to pay a bill for a empty home?
I need help paying my bill
I have a meter, how often will I be billed?
Can I get a copy of my bill?
How do you calculate my bill?
How can I change my details?
How often am I billed?
If you are struggling to pay we may be able to provide additional support.