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We have many payment options to suit your needs

Select from the list below to learn more

Pay by Direct Debit

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Split your payments across the year by setting up a Direct Debit – it’s the simplest way to pay your bill. We’ll collect your regular payments and you won’t need to lift a finger. 

All Direct Debits are covered by a payment industry guarantee, giving you protection. For more information visit the Direct Debit website.

You can set one up by clicking on 'Set up Direct Debit' in My Account in the 'My Bill' section. 

Pay online

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You can pay with a debit or credit card online. We've made an update to our online payment website; it has a new look and feel but is still safe and secure. If you had any cards stored, you'll need to re-enter them and you'll need your customer number (which you'll find at the top of your bill or in your My Account).

You can also set up a payment plan online for a continuous card payment from a debit or credit card. Just tick the box at the bottom of the first screen.

Pay using our 24-hour payment line

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You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).

We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.

Pay by internet or telephone banking

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If you'd like to pay us directly from your bank, here are our bank details to make your payment.

Business name: Affinity Water
Account number: 80542903
Sort code: 20-05-03
Reference: Please quote your 8 digit customer number without the hyphen. If your customer number has a ‘&’ digit at the end, please replace this with an ‘X’.

You must make sure your customer number is quoted in the reference for the payment to go to your account.

From abroad

When paying us from abroad, you may need the following information too
IBAN: GB19 BARC 20050380542903   

Pay by instalments

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You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.

Pay by cheque

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You can pay by cheque at any branch of Barclays Bank (or your own bank). Or post your cheque and payment slip to Affinity Water, Tamblin Way, Hatfield, Hertfordshire AL10 9EZ.

Please make cheques payable to Affinity Water Ltd (and write your customer number on the back).

Please don't send cash or post-dated cheques and remember that the post can be slower and costs you a stamp. Please allow five days for a payment to reach us. All our other ways to pay are fast and free!

Financial support - If you're having difficulty paying, we have schemes to help

Paypoint card - Need a paypoint card? Get yours here

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