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You are here : At Home > Billing > Ways to pay your bill

Ways to pay

We have many payment options to suit your needs, select from the list below to learn more.

If you are struggling to pay, we have schemes that may help you. Learn more

  • Pay by Direct Debit

    Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.

    All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information visit the Direct Debit website.

    You can sign up by clicking on "Set up a Direct Debit" in My Account. 

    Not yet registered?

    You can register today with your email address and customer reference number (you’ll find it at the top of your bill).
    Register now

  • Pay online

    View your account balance and make secure online payments.

  • Pay using our 24hr payment line

    You can pay using our 24 hour automated payment line on 0345 357 2400 using your debit or credit card. You will need your customer number handy.

  • Pay by internet or telephone banking

    If you'd like to pay us directly from your bank, here is our bank details to make your payment.

    Account number: 80542903   
    Sort code: 20-05-03

    Please quote your 8 digit customer number (without the hyphen).
    If your number has a & digit at the end, please replace this with an X.

    From abroad

    When paying us from abroad, you may need the following information too
    IBAN: GB19 BARC 20050380542903   
    SWIFT/BIC: BARCGB22

    Our payment information has changed

    Our sort code has changed from 20-74-09 to 20-05-03. If you have already paid using our old sort code?  this still works, but please update our sort code when you next pay.

    If you pay by internet banking, you may see a warning message from your bank. This is normally a security feature telling you about the change and is nothing to worry about. 

    NEW IBAN number

    Our IBAN number has changed from GB79 BARC 20740980542903 to GB19 BARC 20050380542903

  • Pay by instalments

    You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.

  • Pay by cheque

    To pay by cheque please make it payable to Affinity Water Ltd and write your customer number on the back, then send it with your payment slip to:

    Affinity Water Ltd,
    Tamblin Way,
    Hatfield, Herts,
    AL10 9EZ.

    Please do not send cash or post-dated cheques.

  • Pay by standing order

    You can set-up a standing order using our Standing Order Form (PDF 169KB).

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