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You are here : At Home > Billing > Ways to pay your bill
Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.
All Direct Debits are covered by a payment industry guarantee, giving you protection should things go wrong. For more information visit the Direct Debit website.
You can sign up by clicking on "Set up a Direct Debit" in My Account.
We’ve upgraded our payment system. Your card issuer may require you to verify your online payment with them. If you normally use stored card details to make your payments, you'll need to re-enter and save them for future payments.
You can pay using our 24 hour automated payment line on 0345 357 2400 using your debit or credit card. You will need your customer number handy.
We've now upgraded our payment system, so if you normally use stored card details to make your payments, you'll need to re-enter and save your card details.
If you'd like to pay us directly from your bank, here is our bank details to make your payment.
Account number: 80542903
Sort code: 20-05-03
Please quote your 8 digit customer number (without the hyphen).
If your number has a & digit at the end, please replace this with an X.
When paying us from abroad, you may need the following information too
IBAN: GB19 BARC 20050380542903
Our sort code has changed from 20-74-09 to 20-05-03. If you have already paid using our old sort code? this still works, but please update our sort code when you next pay.
If you pay by internet banking, you may see a warning message from your bank. This is normally a security feature telling you about the change and is nothing to worry about.
Our IBAN number has changed from GB79 BARC 20740980542903 to GB19 BARC 20050380542903
You can spread the cost of your bill throughout the year, either by Direct Debit, or a payment plan with a Pay Point card or payment giro slips.
To pay by cheque please make it payable to Affinity Water Ltd and write your customer number on the back, then send it with your payment slip to:
Affinity Water Ltd,
Please do not send cash or post-dated cheques.
Click the button below to chat to us or add our number 07971013368 to your phone (WhatsApp text messaging only).
We are available to chat between 8am-6pm Monday to Friday.
If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.
Frequently asked questions
How can I amend or cancel my Direct Debit?
Do I have to pay a bill for a empty home?
I need help paying my bill
I have a meter, how often will I be billed?
Can I get a copy of my bill?
How do you calculate my bill?
How can I change my details?
How often am I billed?
If you are struggling to pay we may be able to provide additional support.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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