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Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
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You are here : At Home > Corporate > About us > Accreditation & Certification
We are dedicated to and focused on supplying high-quality drinking water and to ensure this we have implemented our quality policy and gained appropriate and relevant competency credentials for the work that we undertake.
Affinity Water uses Achilles UVDB, the UK utilities industry pre-qualification solution, to manage its supply chain. Many of the suppliers used by Affinity Water are Achilles UVDB qualified, providing our customers peace of mind that our environmental quality, and health & safety procedures are sufficient throughout our supply chain.
Find out more about Achilles UVDB
Our company-wide management system covering the abstraction, treatment, monitoring, distribution and supply of drinking water to regulatory standards undertaken by Affinity Water has been certified, by UKAS accredited certification body NQA, as complying with ISO 9001 for Quality Management, ISO 14001:2015 for Environmental Management, and ISO 45001:2018 for Health & Safety Management.
Further information on certification and NQA
We also have our own laboratory that is accredited by UKAS to ISO17025:2005. This enables us to provide a variety of sampling and analytical services.
Full details of the scope of accreditation.
Cyber Essentials Plus is a government-backed, industry supported scheme to help organisations protect themselves against common cyber-attacks.
The scheme sets out a defined focused set of controls which provide cost-effective, basic cyber security for organisations and demonstrates our commitment to implementing cyber security.
Find our more about our Cyber Essentials Plus accreditation
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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