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We provide an essential service to over 3.89 million people and businesses in the southeast of England and our activities and the levels of service we provide are subject to independent scrutiny and regulation by a number of bodies.

The chart below shows the main regulators for the water industry in England.

Main regulators for the water industry

The Department for the Environment, Food and Rural Affairs is the government department which sets policy and regulations for the water industry in England.

The Water Services Regulation Authority (Ofwat) is the economic regulator of the water sector in England and Wales, regulating the prices paid by customers for the services they receive and ensuring that water companies provide appropriate levels of service and maintain investment in water supply infrastructure. .

The Drinking Water Inspectorate provides independent reassurance that water supplies in England and Wales are safe and drinking water quality is acceptable to consumers. .

The Environment Agency regulates the amount of water taken from rivers and underground sources and the quality of the wastewater (from our treatment processes) returned to the environment. .

The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales and is the independent representative of household and business water consumers.

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