View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > About us > Regulators
The chart below shows the main regulators for the water industry in England.
The Department for the Environment, Food and Rural Affairs is the government department which sets policy and regulations for the water industry in England.
The Water Services Regulation Authority (Ofwat) is the economic regulator of the water sector in England and Wales, regulating the prices paid by customers for the services they receive and ensuring that water companies provide appropriate levels of service and maintain investment in water supply infrastructure. .
The Drinking Water Inspectorate provides independent reassurance that water supplies in England and Wales are safe and drinking water quality is acceptable to consumers. .
The Environment Agency regulates the amount of water taken from rivers and underground sources and the quality of the wastewater (from our treatment processes) returned to the environment. .
The Consumer Council for Water (CCWater) is a statutory consumer body for the water industry in England and Wales and is the independent representative of household and business water consumers.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch