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Help with wastewater charges

We collect charges for some customers on behalf of their wastewater provider. They have separate schemes available to help customers struggling with their bills.

If you're unsure who your wastewater provider is, use our postcode checker or check the second page of your bill. Then apply for the scheme(s) below.

Thames Water

WaterHelp

Download the WaterHelp application form and email your completed form and any supporting evidence to hello@affinitywater.co.uk, or post to the address stated at the bottom of the form.

Anglian Water

LITE scheme

This scheme helps customers on a low income who may be struggling to afford their water bill. You'll be assessed based on your financial circumstances, and you could get a discount of up to 50% if your bill makes up a large proportion of your disposable income. Anglian Water will automatically discount wastewater charges by 50% for eligible customers on our LIFT tariff.

If you ARE eligible for LIFT we will check if you are eligible for the Anglian Lite scheme and automatically apply the discount.

If you are NOT eligible for LIFT and want to apply for the LITE scheme call Anglian Water on: 0800 975 5574

 

AquaCare Plus

You may be eligible for the AquaCare Plus tariff if you or anyone living in the property receives one or more of the following benefits/tax credits:

  • Income Support
  • Income-based Jobseekers' Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Pension Credit

If you meet the criteria, please call us on 0800 169 3630 during normal office hours.

If you qualify, we'll apply the tariff from the date of your last meter reading and you will see the AquaCare tariff on your next bill. Please note this cannot be backdated.

 

Chat to us via WhatsAppWhatsApp Logo

Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).

We're available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.