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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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Use our checklist to help identify the cause of a loss of supply.
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To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
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You are here : At Home > My Water > Get winter ready
Order your FREE pipe lagging and tap cover here (via Save Water, Save Money), while stocks last.
We can assist you in an emergency - If you or someone you know needs help during a water supply incident. e.g. those with a medical condition, such as home dialysis.
Sign up to our Priority Services register
Get winter ready
Dealing with frozen pipes
Our checklist outlines the steps you can take to prepare your home for the winter months.
Watch our guide on how to insulate your pipes
For further information and tips on how to prepare for winter, please visit WaterSafe and the Met Office.
Frequently asked questions
I want to replace my mains water pipe
Can I work on water pipes?
Who is responsible for the pipes in my home?
How do I deal with frozen pipes?
I have no water, what should I do?
What fittings are approved to use on the UK Water Supply System?
What is a Waste of Water notice?
I have a leak on my external stop tap
My water is due to go off, but I can't manage without water.
How can I report a water leak?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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