How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > Get winter ready
We can assist you in an emergency - If you or someone you know needs help during a water supply incident. e.g. those with a medical condition, such as home dialysis.
Sign up to our Priority Services register
Get winter ready
Dealing with frozen pipes
Our checklist outlines the steps you can take to prepare your home for the winter months.
Watch our guide on how to insulate your pipes
For further information and tips on how to prepare for winter, please visit WaterSafe and the Met Office.
Frequently asked questions
I want to replace my mains water pipe
Can I work on water pipes?
Who is responsible for the pipes in my home?
How do I deal with frozen pipes?
I have no water, what should I do?
What fittings are approved to use on the UK Water Supply System?
I need a plumber
What is a Waste of Water notice?
I have a leak on my external stop tap
My water is due to go off, but I can't manage without water.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch