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You are here : At Home > My Water > Get winter ready
We would like to thank you for your patience over the past week as our teams of key workers battled hard to keep water supplies running to you following ‘The Big Thaw’ earlier this week.
As predicted, when the weather warmed up following weeks of sub-zero temperatures, this caused more bursts than usual on our network and on our customers’ pipes.
Even the strongest pipes can burst during these weather conditions as the ground shifts and pipes expand, so our teams put our emergency plans into action.
What we did
Because of the actions we took, we are pleased to tell you that the vast majority of customers in areas where there were bursts, continued to receive a water supply during this very challenging time.
Whilst we still have some work to do, our network is now back to normal following the increase in bursts this week.
How you can help
We’d like to thank you for preparing your home ahead of the cold snap by lagging their exposed pipes and leaving the heating on low to prevent pipes freezing and bursting.This makes a big difference as it helps to maintain water levels in storage reservoirs across our supply area. And of course, it also helps to protect your home from the damage caused by burst pipes.
Its never to late to get your home prepared for cold snaps – see our checklist below to find out how you can protect your home.
Keeping up to date
When there’s an incident that might affect your water supply we want to make sure you’re kept in the loop. You can check the contact details we have for you are up to date by signing in or registering for My Account.
We can assist you in an emergency
If you or someone you know needs help during a water supply incident. e.g. those with a medical condition, such as home dialysis then sign up to our Priority Services Register
Our checklist outlines the steps you can take to prepare your home for the winter months.
Watch our guide on how to insulate your pipes
For further information and tips on how to prepare for winter, please visit WaterSafe and the Met Office.
Get winter ready
Dealing with frozen pipes
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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