View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Alerts & planned works > homeserve
From dripping taps and blocked drains to pest infestations and security incidents, choose from a range of policies sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited so that if things go wrong, a HomeServe approved engineer will be there to help get things sorted.
Find out how home emergency cover can help in the event of household emergencies and incidents.
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents so you are not paying for cover you do not need. Terms and Conditions apply.
HomeServe Membership Ltd is authorised and regulated by the Financial Conduct Authority (FCA) for its general insurance activity (Financial Services Register Number 312518). HomeServe is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England under company number 27706120).
Affinity Water is a trading name of Affinity Water Limited. Affinity Water Limited, Registered Office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ. Registered in England No. 2546950. Affinity Water limited is an appointed representative of HomeServe Membership Ltd. HomeServe Membership Ltd is not regulated by OFWAT.
Frequently asked questions
I need to find my external stoptap
What is a Waste of Water notice?
Who is responsible for the pipes in my home?
How can I report a water leak?
Can I work on water pipes?
What fittings are approved to use on the UK Water Supply System?
I have no water, what should I do?
I have a leak on my external stop tap
I want to replace my mains water pipe
My water is due to go off, but I can't manage without water.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch