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You are here : At Home > Retailers > Alerts & works > Are your customers winter ready?

Are your customers winter ready?

We want to ensure your non-household customers are prepared for winter, as the risk of freezing and bursting pipes significantly increases.

We’ll be doing all we can to ensure there are no disruptions to their supply. Below we’ve detailed the best ways they can protect their businesses during the cold spell.

Get winder ready

Get winter ready

Dealing with frozen pipes

Dealing with frozen pipes

If a pipe bursts

Burst pipe


The checklist details the actions your business customers can take to help winter-proof their property.

  1. Insulate all exposed pipes, water tanks and outbuildings.
  2. Fix any dripping taps.
  3. Check for any leaks.
  4. Locate their internal and external stop taps.
  5. Keep the heating on low, if they plan on travelling or shutting down their business for a short time over the Christmas period.
  6. Understand your pipe responsibilities and who to contact – find out more.
  7. Check to make sure their insurance covers any water damaged related incidents.
  8. Put a contingency plan in place in the event of an emergency.
  9. Ensure all emergency contact details are up to date.
  10. Identify a plumber/groundworker - find an approved plumber.


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