Road Closure - Redbourn Road - St Albans
Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
To find out more about how we charge you for the supply of water and other services, view our charges schemes.
Find out more
Working in your area
Find out if any short-term planned works are happening in your area
Short-term planned works
Got a question?
We have a list of frequently asked questions that may help you.
View our FAQs
Hello. Sign in.
You are here : At Home > Retailers > Alerts & works > Are your customers winter ready?
We’ll be doing all we can to ensure there are no disruptions to their supply. Below we’ve detailed the best ways they can protect their businesses during the cold spell.
We would like to thank you for your patience over the past week as our teams of key workers battled hard to keep water supplies running to you following ‘The Big Thaw’ earlier this week.
As predicted, when the weather warmed up following weeks of sub-zero temperatures, this caused more bursts than usual on our network and on our customers’ pipes.
Even the strongest pipes can burst during these weather conditions as the ground shifts and pipes expand, so our teams put our emergency plans into action.
What we did
Because of the actions we took, we are pleased to tell you that the vast majority of customers in areas where there were bursts, continued to receive a water supply during this very challenging time.
Whilst we still have some work to do, our network is now back to normal following the increase in bursts this week.
What you can do to prepare
The checklist details the actions your business customers can take to help winter-proof their property.
Get winter ready
Dealing with frozen pipes
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch