Interruption to your water supply - Northolt - UB5
Monday 25th August 2025
Your water will be back on.
We’re really sorry for the problems with your water today. We’ve fixed the burst water main and you’ll see your water flowing back to normal soon.
Appearance of your water
If your water is discoloured or cloudy, don’t worry this is normal. We know it doesn’t look nice, but it’s not harmful and you can help by running your cold tap until it’s clear. To find out more, please click here.
We updated this message at 14:05 and we'll remove it after 18:05
What's happened so far?
(14:00) The cut out repair has been completed, our technician will now be flushing the mains, this will not impact your supply.
(13:20) Our repair team need to excavate around the mains burst some more due to access issues, once access has been made the burst mains will be cut out and a new section inserted.
(11:55) The pump has arrived on site, once the water has been removed the cut out repairs can take place.
(10:55) We have seen an increase in pressure in the affected area, all customers are back in supply, albeit at low pressure.
(10:20) Our technician has shut the mains burst in, this should help increase the pressure back up to the affected area.
(10:00) The repair team have arrived on site and are setting up to commence excavation. The pump is still on route to site.
(09:45) Our technician has throttled the mains and the pressure should start to restore to the wider area.
(08:40) Our technician has confirmed that the mains burst is originating from Kensington Road, our repair team have been advised to head there. A pump has been requested to keep up with the water for the repair works.
(08:25) A burst has been reported on Hermes Walk, our technicians ETA is 10 minutes.
(07:35) Our loggers in your area are showing a spike in flow, indicating a potential burst, a technician is on route to investigate and a repair team has been requested.