You are here : At Home > Corporate > News

Latest news

31 May 22

Affinity Water encourages families to spot the species this Jubilee bank holiday and support its biodiversity agenda

There are a few notable sites within the Affinity Water supply area that are wildlife havens, including Stockers Lake in Rickmansworth, Hertfordshire and Dungeness NNR in Southeast Kent.

Stocker’s Lake is managed for wildlife in partnership with the Herts and Middlesex Wildlife Trust, more information on the reserve can be found here.

Dungeness NNR is managed for wildlife in partnership with the RSPB, more information on the reserve can be found here.

At Stocker's Lake:

You will be able to spot the black headed gull and common tern who migrate to this important wetland to feed and breed. They can be spotted at the viewpoint along the causeway on the north-east side of the lake.

How many ducks can you spot? Ducks such as pochard, gadwell and tufted ducks are migrating into the area too so look out for their coloured heads on the lake.

You can also look out for the turquoise flash of Kingfishers that can be seen flying along the River Colne or perching on a branch looking for fish.

Along the sunny paths you will be able to see a variety of beautiful butterflies. If you see a flash of white and orange, this will be the orange tip butterfly, often seen on their food plant, garlic mustard. Also keep an eye out for the pretty common and small blue butterflies that flitting around the long grass this time of year.

At Dungeness NNR:

At Dungeness NNR you may be able to spot the beautiful iridescent glossy ibis. Look out for its distinctive rusty red and black plumage and long curved bill.

Want to spot more ducks? The Ring-Necked Duck can also be seen at Dungeness from Hanson Hide.

The RSPB have also recently opened a new Axell viewpoint and willow trail boardwalk at Dungeness, take a stroll and keep an eagle eye out for Bitten, with their mottled plumage, lurking in the reeds.

Sophie Mortimer, who’s managing the partnerships with Herts and Middlesex Wildlife Trust and the RSPB for Affinity Water explained: “We work closely with our partners to manage these sites in a way which protects nature and helps wildlife to thrive, whilst also making nature accessible to our communities. We know how important it is for young people and families to be able to connect with nature and appreciate the multitude of species that live on our sites.

“We’ve been out and about with our partners this Spring, assessing what species are currently inhabiting Stockers and Dungeness. We wanted to share this knowledge with the public so that this Jubilee Bank Holiday they can take their families and children out to enjoy spotting some of these summer species.

“Our biodiversity programme is committed to protecting, restoring, and enhancing protected habitats and species and linking Affinity Water land to the wider landscape. We hope families will enjoy our spot the species challenge this Jubilee Bank Holiday.”

HMWT have created a guided walk for Stockers Lake which can be downloaded here.

Take a look and see how many you can tick off!

For further information please contact Kevin Barton on:

Frequently asked questions


Here are some of our commonly asked questions

Do I have to have a meter?

Will you fit meters to all properties in a road on the same day?

Can I change back to an non metered bill?

I want to know about leaks

Where can I find my customer number?

Where is my meter?

What are Assessed Charges?

How do I deal with frozen pipes?

What will my first metered bill look like?

Do you need access to my property to fit a meter?

How do I switch to a metered bill after a compulsory meter is installed?

I need to find my external stoptap

Why is it some properties can not be metered?

Can I take my own meter readings?

I need help paying my bill

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

When I switch when will I receive my first metered bill?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Will all homes be metered?

Will fitting meters cause any disruption?

Do I need to do anything after my meter has been installed?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How can I change my details?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

I have a meter, how often will I be billed?

Are you charging me for sewerage?

More about rateable value

News archive

Media enquiries

Our Communications team handles all media enquiries on behalf of Affinity Water and its employees.

Contact us on 01707 277 110 or email

Our office hours are 8am to 5pm, Monday to Friday.

We are available for emergencies:
5pm to 7am, Monday to Friday
7am to 7pm, Weekends and public holidays
We aim to respond as soon as possible and within two hours.

Enable Recite