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How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.


Can you help people with disabilities?

Yes, we can!

The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.

  • Braille, large print and audio copies of your bill
  • Type talk facilities are available. This is a free service that lets you speak or type the conversation and then converts it into text both online and over the phone.
  • Password Scheme
  • Extra assistance during an emergency or supply interruption e.g. those on dialysis.

To find out about all of the Priority services available.

Do you need someone to speak to us on your behalf?

If you want someone to speak to us about your account, you'll need to give permission, simply complete and return a third party consent form

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