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New customer? Start here.
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With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > Metering > Submit your meter reading
You can submit your reading online by logging in or signing up for My Account; once logged in, choose My Meter and then submit reading from the menu.
Or give us a call on 0345 357 2422 (Monday to Friday, 8.30am-5pm)
Watch our helpful guide on how to read your meter.
If there is a problem with your meter or you are finding it difficult to read. Please contact us and we will read the meter for you.
Frequently asked questions
Can I take my own meter readings?
My meter has been fitted, what happens next?
Can I change back to an non metered bill?
Will I save on a meter?
Why aren't all customers on meters?
Why are you introducing compulsory meters?
Can I water my garden if I have a meter?
What if I already have a water meter?
Do I need to do anything after my meter has been installed?
Can I have a meter?