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If you cannot turn your water off at the inside stop tap and need to use the outside stop tap, the video can help but here are the main points.

  • Before you turn off your external stop tap, check that you’re not on a shared supply, so one stop tap serving more than one property. If you live in a flat, check with your landlord or your management company before you turn the water off.
  • You’ll need a flat headed screwdriver and a torch. You might also need a stop tap key which you can get from your local DIY store.
  • Go to the boundary of your property. You're looking for an 8 inch/20cm iron or plastic cover. It should be marked with a W or WM or the word WATER.
  • Use the screwdriver or stop tap key to lift the cover. Lift out the frost pad.
  • You may see your water meter with the stop tap beside it or just the stop tap.
  • Turn the stop tap CLOCKWISE or to the right to turn the water OFF and ANTI-CLOCKWISE or to the left to turn it ON. Go carefully because some of our stop taps only require a quarter of a turn, so don’t over-tighten them.
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