View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
Thanks for being a water leak spotter!You can send us details of the water leak using our online form by clicking on this link: Reporting a leakWe will ask our technician to visit as soon as possible (within 3 working days). The technician will try to repair the leak if possible or will arrange for a gang to carry out the work. They'll also assess how urgent the leak is and will ask our planners to schedule in the repair.If you believe the leak is an emergency please contact us by phone. An emergency is where there is any danger to the public, where flooding or damage is being caused to someone's home or business or where the water is causing a traffic hazard because of flooding or damage to the roadway. In these circumstances, you should telephone us straight away, so that we can attend urgently.If the leak is on private land, perhaps from a leaking overflow or pipes in the ground, it is generally the responsibility of the landowner, householder or landlord and we may not be able to help. Please complete our leak reporting form and we will be happy to investigate.If the leak is on your own property but outside your building, you may need advice on repairing supply pipes, please click here to find out how we can help with your query. You, or the property owner if you are a tenant, will usually be responsible for carrying out repairs within the boundary of your propertyIf you are responsible for the maintenance of the water supply to your property, we recommend you consider protecting your home from unexpected water related emergencies with a range of cover brought to you by HomeServe Membership Ltd. You can find out more about HomeServe by clicking on this link. If you apply online you can also benefit from a generous discount.Our affinity partner, HomeServe, also offers customers a cost-effective and reliable solution in the event of a plumbing, drainage or water supply pipe emergency. This service is offered to our customers who do not hold a HomeServe insurance policy and provides Instant Cover with a value promise.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch