High Demand - Only use water for essential use
Tuesday 1st July 2025
Because of the hot weather, many of us are using much more water. This means you may notice lower pressure or no water when demand is higher in your area.
What should I do?
There is enough water for everyone if we all use only what we need. You can help your community by only using water for essential use (drinking, cooking, washing) which will make a big difference, meaning there’s more to go around. You can find our top water-saving tips here.
We want to let you know that we’re on the case and our teams are working around the clock to make sure we get enough water to you and your community.
Areas affected
If you live in one of the areas below, there’s no need to contact us. We’re already working on getting more water into our pipes to improve your pressure.
- AL6, AL9, AL10
- EN4, EN5, EN6
- GU21, GU22, GU23
- KT11, KT12, KT13, KT14, KT15
- N2, N3, N10, N11, N12, N14, N20
- NW3, NW4, NW7, NW11
- TW5, TW14, TW16, TWI7
- UB1, UB2, UB3, UB4, UB6
- WD12
Why is this happening?
Just like at home, if you’re showering and someone else is using the tap or flushes the toilet you might notice the pressure is lower. The same thing can happen on a bigger scale. So, when lots of people in your area are using water at the same time (Eg. first thing in the morning or in the evening), this can affect the pressure coming through your taps.
If you or anyone you know would need extra help and support during a water supply incident, you can join our free Priority Services Register today. This register helps us to look after any customers with communication, access, physical or mental health needs.