Wednesday 2nd July 2025

All Customers should now have water

To see if your streets affected, please click here

What we’re doing

Our repair team have stayed on Clifton Way, and are continuing to repair the burst water main. As soon as we know how much longer this will take, we’ll let you know. Our technician will have to shut the mains in order for the cut out repair to take place, customers within this shut will have no water, please see streets affected above.

We’re really sorry for the disruption. We’re working hard to get your water flowing again soon.

What you can do

Until we’ve sorted this, please avoid using your:

• Washing machine
• Dishwasher
• Electrical appliances that use water

If you still have water, we recommend you put some in your kettle or fridge for drinking in case your water needs switching off for the repair.

We’re really sorry about this, we’re working to get your water back to normal as soon as possible.

We added this message at 19:15 and we'll update it again once the information is available.

What's happened so far?

(19:15) All cusotmers should still have a water supply, if we need to shut the main to carry out our repair, we will update the website accordingly. 

(16:45) Our technician will need to shut the mains in order for the cut out to take place, customers within this shut will have no water, please see streets affected above.

(16:10) The repair will require a full length cut out.

(14:40) The street lamp has been removed and the repair team have started to excavate to expose the burst mains.

(13:25) All customers should be in supply of water at this time without any interruption.

(12:35) Repair team are on site, awaiting arrival of traffic management and highways team to remove lamp post.

(11:25) The repair team and traffic management are on route, no ETA given, there is a street lamp close to the burst also which will need to be isolated/removed before the works can commence.

(11:10) Our technician has checked the pressure at the mains and all customers within the throttle shoudl have water, albeit at low pressure.

(10:40) The mains have been throttled, customers within this zone may experience no water and/or low pressure, the streets affected has been updated to reflect this, please see above. Customers outside of this zone should start seeing their water returning to normal.

(10:30) We have updated the streets affected list above, the throttle has not taken place as of yet.

(10:05) The burst has been located and is originating from Clifton Way, our technician will be throttling the mains to restore water to the wider area, once this has been done 55 properties will be experiencing low pressure and/or no water. We will update the website once this has been done.

(09:50) We have added a list of streets affected by this, please see above. A repair team has been dispatched to site.

(09:25) A burst has been reported on Armadale Road, a technician on route to investigate.