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How often am I billed?

How often we send you a new bill depends on whether you have a meter or not. Put simply, you'll usually be billed either once or twice a year. You can pay your bill whenever you receive it or you can have a payment plan and pay monthly. Please note, unfortunately, we don't offer monthly or quarterly billing.
To find out more about billing options, please click here.
Never had a bill?
If you have never had a bill from us, for example, if you're a new customer, and would like to register your details, please click on this link. Once we have updated your details, usually within 5 working days, we will send you your opening bill.

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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