Road Closure - Redbourn Road - St Albans
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
We want to ensure that the water you drink is of the highest possible quality. Research has shown that any traces of oestrogen that may exist in the raw water, i.e. water before it has been through any treatment, are completely removed by conventional water treatment processes. Consequently, the treated water is not tested specifically for this compound.However, the quality of the drinking water is monitored at every stage from the source right through to the customer's tap. One of the tests that is carried out is known as Gas Chromatography Mass Spectrometry (GCMS). This test does not analyse for specific compounds but is a general survey of any synthetic compounds that may be present. Consequently, if there were any oestrogen present in the water supply, it would be detected by this test.Recent studies by the Drinking Water Inspectorate have found small amounts of Endocrine Disrupting Chemical (EDC) (which includes oestrogen) in some rivers. Nearly all break down naturally. European Commission-funded studies have also looked at the capability of conventional treatment to remove EDCs from sewage and water. The results are reassuring and there is no evidence of a risk to human health through drinking water.If you would like more information on this subject, the Drinking Water Inspectorate website (Government regulator of the Water Industry) has a useful section on current issues of concern. Please click on the following link Drinking Water Inspectorate
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch