We will try our best to fit your meter externally. It is our policy to not install meters inside a customer’s property, unless we really need to.
Is your meter fitted inside your house?
If your meter has been fitted inside of your home, then it is likely that it was unable to be fitted outside which means it probably can’t be moved.
The most common reason for a meter being fitted inside, is usually due to the fact that adjoining properties are on a joint or shared supply. This is because you share an external stop tap with your neighbours, and if we fitted a meter there then we would be recording all of the water going into each property. Therefore, we would be unable to move the meter unless you had a new separate supply.
If your meter is fitted internally and you plan on carrying out works (such as renovating your kitchen), which involve moving your internal stop tap, then it may be possible to move your meter to the new internal stop tap. If your new meter is fitted internally, we will fit a meter that can be read remotely, so that we do not need you to be at home to get an actual meter reading.
Is your meter fitted outside, e.g. on your driveway or footpath?
If your meter is fitted externally, this will be on your supply pipe (the pipe which provides you with all of your water). You usually cannot move the meter unless the stop tap, and all of the associated pipework is being moved too.
If you don't have an external stop tap or if your external stop tap is buried, you will need to arrange to have a new stop tap installed on your side of the property boundary. We would not normally carry out this work and you would need to get your own plumber to carry out any work. If it’s possible to move your meter, we do make a charge for this service. Please see our
charges scheme in the Meter Installation Charges section, for details.
If you would like to arrange a visit from our Customer Service Technicians to see if it would be possible to move your meter,
please call to speak to an advisor. The initial visit will be free of charge but please note that technicians can only attend between 8am and 4pm, Monday to Friday. We are sorry but we cannot make appointments for weekends or evenings.