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How do you calculate my bill?

Your bill is made up of charges for water and wastewater, including a standing charge.

If you have a meter, we bill you based on how much water you use, if not you are charged according to the rateable value of your property.

Standing charges are a fixed charge which helps towards the cost of maintaining the water and sewerage networks.

If you are having trouble understanding your bill, view our bill explanation for a detailed breakdown >


If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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