Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.

 

How do you calculate my bill?

Your bill is made up of charges for water and wastewater, including a standing charge.

If you have a meter, we bill you based on how much water you use, if not you are charged according to the rateable value of your property.

Fixed charges help towards the cost of maintaining the water and sewerage networks.

If you are having trouble understanding your bill, view our bill explanation for a detailed breakdown >

Enable Recite