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How do you calculate my bill?

Your bill is made up of charges for water and wastewater, including a standing charge.

If you have a meter, we bill you based on how much water you use, if not you are charged according to the rateable value of your property.

Fixed charges help towards the cost of maintaining the water and sewerage networks.

If you are having trouble understanding your bill, view our bill explanation for a detailed breakdown >

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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