20 results found for help with paying bills.
Whether you're finding it hard to keep up with bills or need additional support due to specific circumstances, we’re here to help. With our Help to Pay schemes and Priority Services Register, you can get the assistance you need when you need it most.
Get some help if you're struggling to pay your bill. We have many schemes to help make paying your bill a little easier if you're struggling financially.
Need financial help with your bill? It's the quickest and most secure way to manage your bills with My Account. Take charge of your bills—view or download bills and statements whenever it suits you. Make the switch today.
You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).
If you're having trouble paying your water bill, please don’t worry, we’re here to help. Read how we helped customers who had problems paying, and if you can relate to their story, please get in touch.
Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions
There’s a number of ways you can pay your water bill, to help you select the arrangement that best suits your circumstances. To discuss your options with us please call 0800 697 982 or visit affinitywater.co.uk/waystopay and visit the ‘My bill’ section.
Need help paying your bill? Our customer affordability team are understanding and will not judge, there are plenty of ways in which we can help you.
If you’re finding it difficult to pay your water bill due to financial hardship or a recent change in financial circumstances, we may be able to provide help to reduce or clear your arrears through our debt support schemes.
Paying your bill on time can positively impact your credit rating. If you’re struggling to pay your bill, we’re here to support you. You can set up a payment plan to spread your payments or explore our schemes, like applying for a reduced bill, a bill cap scheme, and many other options.
Need help paying your wastewater charges? We collect charges for some customers on behalf of their wastewater provider. They have separate schemes available to help customers struggling with their bills.
Tell us about your circumstances and we'll be in touch with how we can help. If you prefer to speak to us call 0345 357 2412.
You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).
The LIFT tariff provides eligible customers with discounts of up to 60% on their bills, making water more affordable for those who need support. If you qualify, your bill will either be capped at a fixed rate or discounted, depending on your circumstances.
If you've had a sudden life change and need some time to get back on your feet, you can spread the cost of your bill with a flexible payment plan. If you’re receiving benefits, such as Universal Credit or Job Seeker’s Allowance, you may be eligible for a reduced bill.
You can change your payment details, payment method or payment date online through MyAccount, or by contacting our billing team. You can also get free, independent advice on managing your debts from Citizens Advice and StepChange DebtCharity.
Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions
Getting a meter puts you in control of your bill by making sure you only pay for the water you use – it also helps to spot leaks too. Find out more and apply today! We’ve created a guide to help you understand all the different bits of information on your new bill.
We offer flexible payment plans suitable for everyone. If you prefer to pay in instalments, you can do this by Direct Debit or by using a PayPoint card.
As water bills are set to rise Affinity Water is supporting customers who are most in need with a one-off £50 payment towards their water bill this year. Affinity Water’s tariff for clean water, which is approved by its regulator Ofwat, will be increasing by between 10 and 12% from 1st April 2023.