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New customer? Start here.
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With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
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You are here : At Home > Need help with your bill? > Debt contact
Our customer affordability team are understanding and will not judge, there are plenty of ways in which we can help you.
You may prefer to pay your bill in regular instalments. You can do this by setting up monthly payments with a Direct Debit or by using a PayPoint card to make weekly or monthly instalments at a PayPoint outlet. You can request a Pay Point card below.
If you wish to spread your payments by Direct Debit then please sign in to My Account. You will need your customer number which can be found at the top of your bill.
To pay by instalments please complete the form below, in the payment method dropdown select PayPoint payment card. Then we will set up the arrangement on your account and send you a card.
Find your local PayPoint store
Fill in the form below and we'll take a look at your enquiry.
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Frequently asked questions
Here are some of our commonly asked questions
I want to know about leaks
Will I save on a meter?
What are Assessed Charges?
I need to find my external stoptap
My meter has been fitted, what happens next?
I want to replace my mains water pipe
Can I have a summary of charges?
How can I find out who is my water company?
My water is due to go off, but I can't manage without water.
I need a plumber