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You are here : At Home > Need help with your bill? > Debt contact
Our customer affordability team are understanding and will not judge, there are plenty of ways in which we can help you.
You may prefer to pay your bill in regular instalments. You can do this by setting up monthly payments with a Direct Debit or by using a PayPoint card to make weekly or monthly instalments at a PayPoint outlet. You can request a Pay Point card below.
If you wish to spread your payments by Direct Debit then please sign in to My Account. You will need your customer number which can be found at the top of your bill.
To pay by instalments please complete the form below, in the payment method dropdown select PayPoint payment card. Then we will set up the arrangement on your account and send you a card.
Find your local PayPoint store
Fill in the form below and we'll take a look at your enquiry.
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Frequently asked questions
Here are some of our commonly asked questions
Can I add or remove someone from my account?
Will I save on a meter?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
How can I report a water leak?
How can I pay my bill?
Do I have to have a meter?
What are fixed charges?
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