20 results found for affinity customer service number.
You'll need your customer number which can be found at the top of your bill. Alternatively you can call us on 0345 357 2401 and we’ll be happy to help you set this up. If you know the member of staff you want to speak to, call our Switchboard on + 44 (0) 1707 268 111.
One of our helpful team members will be available to help you with your request. If you need a translator, just let our customer service team know. Call 0345 357 2401, we’re open Mon-Fri 8am-8pm, Sat 8am-2pm Our busiest period is Monday mornings (so you might want to avoid this time).
If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111. Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges.
For help with your bill or account call us on 0345 357 2401. Mon-Fri, 8am-8pm. Sat 10am-2pm. For help with your water supply call us on 0345 357 2407. 7 days a week, 24 hours a day. If you’d rather tell us in writing, you can either email us or send a letter by post. Email us at: CustomerRelations@affinitywater.co.uk.
If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form. Customer Information
We want you to enjoy the highest possible level of customer service from us at all times. However, we realise that sometimes we may fall short of your expectations and we will aim to put it right. If you have a complaint, please call us on 0345 357 2428.
Online - Apply for priority services with My Account; Send us a form - Download the Priority Services form PDF and post it to: Advanced Care Team, Affinity Water, Tamblin Way, Hatfield, Herts AL10 9EZ. Call - If you'd rather speak to us call 0345 357 2406
Got problems with the quality of your water? Every day, thousands of customers contact us for advice on issues in their homes. Watch our quick, easy videos to help you tackle problems at home such as leaks, low pressure, and much more! Who's your wastewater provider?
Our Frequently Asked Questions have been designed to provide you with quick and easy answers to the most common questions we get. Whether you're curious about our services, need help with your account, or just want to know more about what we do, you'll find all the information you need right here.
If you would like to contact us about your drinking water quality, please use the form below. Our team will respond during working hours. For any emergencies, please check our latest incidents or call us. Alternatively, view information about Water Quality in your area.
customer we will in most cases: • Call the customer three times across different days and times (across 5 working days), leaving a voicemail on the first attempt, if available. • Email the customer to contact us to schedule a visit/appointment (if email details have been provided).
You can pay using our 24-hour automated payment line on 0345 357 2400 using a debit or credit card - available 7 days a week. You'll need your customer number handy (which you'll find at the top of your bill or in your My Account).
Please call us in the first instance to discuss your complaint or if preferred, you can send us your complaint in writing (via letter or email CustomerRelations@affinitywater.co.uk) which will be investigated independently by our Customer Relations Team.
You'll need to tell us a few details about your move. Your move in date: You can tell us up to 30 days before. Contact details : Your mobile number and email address, so we can set you up and contact you about your account. Your bank details: If you want to set up a Direct Debit.
If you answer YES to ALL of the above statements and feel that this is right for you, then please contact us on 0800 697 982. If you're struggling to pay your water bill, there's multiple organisations that we work with that can offer debt advice and support: We know it’s not easy making that first contact.
The leaflet will also include the Groundwork contact telephone number and email. The My Water Footprint home visit advisor will guide the customer through the relevant sections on the leaflet and provide instructions in case of any issues with the device fittings.
All you'll need to do is fill out your details, including your customer number which you can find at the top of your bill. Instantly view your bills or download a statement, manage your payments, pay your water bill easily and keep track of your usage to help you save water and money. Updating your details is easy, you can:
Contact us on 01707 277110 or via email at news@affinitywater.co.uk. 8am – 5pm, Monday to Friday. Emergencies: We aim to respond as soon as possible. With Affinity Water's My Account, taking care of your water bills is quick and easy.
This contact information will be used to link your needs and our services. It will be held securely on our customer system and will be accessible to Affinity Water employees and trusted partners
Affinity Water - pay your bill online, set up a direct debit, tell us you’re moving, report a leak or find answers to your frequently asked questions