Interruption to your water supply - UB7 - West Drayton
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You are here : Complaints
The quickest way to resolve your complaint is to call us, so we can help get it sorted for you there and then.
If you have a complaint, please always call us if you possibly can. We find the best way to quickly and fully resolve complaints is by talking things through together, but if you’d prefer, you can write to us at Affinity Water, Tamblin Way, Hatfield, AL10 9EZ
We'll respond within 10 working days of receiving your written complaint. This might be by phone, but if we can’t speak to you, we’ll contact you in writing.
If we can’t resolve the issue straight away, we’ll let you know how long it is likely to take and when we’ll contact you again.
We’re happy to speak to someone you nominate to act for you – we’ll just need you to give us permission to share your information with them. If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we can’t be responsible for any costs incurred.
We are only responsible for supplying clean water to your property. If you need to complain about your waste water service, please contact your waste water provider. Depending on where you live, your waste water services are provided by Thames Water, Anglian Water or Southern Water.
To find out who your sewerage provider is please use our search or view our waste water area map or use our postcode checker to search our supply area.