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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111.
Frequently asked questions
How can I change my details?
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I get a copy of my bill?
What is the Low Income Fixed Tariff
I need help paying my bill
Do I have to pay a bill for a empty home?
How do you calculate my bill?
What are fixed charges?
I have a high metered bill
Where can I find my customer number?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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