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General enquiries

Please complete the form below to submit a question or enquiry.

Please note that all fields are required in order for us to deal with your enquiry efficiently.

Fields marked with * are mandatory.

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Please tell us about your enquiry:

Customer number
(e.g. 1234567-8)
First name *
Last name *
Email address *
Mobile number
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Please avoid sending detailed personal data or bank/credit card information in the email request.

 
   

If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111.

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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