View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Contact us > Email us
Please complete the form below to submit a question or enquiry.
Please note that all fields are required in order for us to deal with your enquiry efficiently.
Fields marked with * are mandatory.
Please tell us about your enquiry:
Please avoid sending detailed personal data or bank/credit card information in the email request.
If you know the member of staff you want to speak to, call our Switchboard on +44 (0)1707 268 111.
Frequently asked questions
How can I change my details?
Can I get a copy of my bill?
Do I have to pay a bill for a empty home?
I have a high metered bill
How do you calculate my bill?
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I pay my bill?
I have a meter, how often will I be billed?
How do I sign up for paperless billing?
How will I know when my paperless bill is available?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch