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Where can I find my customer number?

You can find your customer number on most correspondence that we send addressed to you.

The number looks like this 1234567-8 

On your bill it appears on the right hand side of the page, towards the top.

If you have registered for an online account, you can also view your customer number when you log into My Account>

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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