View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
Yes, but customers on metered charges will pay for the water they use. If your meter is fitted as part of our Water Metering Programme, you will continue to be billed for your water on a non-metered basis for two years, unless you ask to switch to a metered bill during this period. It may be more water efficient to water your plants in the evening when it is cooler and to use a watering can which uses less water. Alternatively, you might consider installing a water butt which stores the rainwater collected from your guttering and water your plants for free.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch