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Why aren't all customers on meters?

Our Business Plan research has shown that most customers think that a water meter is the fairest way to charge for their water use. However, many customers have paid water charges based on the value of their property. This means that some customers bills do not relate to the amount of water they use.

For some people, they may pay less if they move onto a meter. For others, they may pay more. This is likely to be the case where the rateable value of the property is low, but water consumption is high. It can help customers to see how high their water consumption is, and reduce this where possible.