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No, our plan to fit meters in your community will enable us to deliver our customer commitment to make sure our customers have enough water, whilst leaving more water in the environment. Between 2007 and 2013, we installed more than 35,000 meters at homes in Kent where we supply water. 93% of customers in this area now have meters and these customers have reduced their water use by 16% on average.
More information on our commitments to meeting our customers’ expectations can be found in our Business Plan for 2015-2020.
The amount we charge our customers and the income we receive is agreed with our regulator. Ofwat determines how much we can spend each year on capital investment and how much we can charge our customers.
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