No, installing meters allows us to reduce demand for water, so that we can leave more in the environment. Between 2007 and 2013, we installed more than 35,000 meters to homes that we supply in Kent. 93% of customers in this area now have meters and they have reduced their water usage by 16% on average.
The amount we charge our customers and the income we receive is agreed with our regulator. Ofwat determines how much we can spend each year on capital investment and how much we can charge our customers.