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The account holder has passed away

Sorry for your loss, we understand that it is a difficult time when someone passes, and we try to make our process as easy as possible for you.

In most cases, we don't need a copy of the death certificate, but we will need to know some information. You can use either our  online form or call us



If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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