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All customers pay fixed charges as a part of their bill. Fixed charges are paid in advance.The charges cover the fixed costs for providing your water services and contribute to the cost of maintaining the water and sewerage networks. Fixed charges do not change with the amount of water you use and they cover the cost of services that are the same for all customers, such as sending bills and providing connections. Every time you get your bill it will show a fixed charge for your fresh water and a separate fixed charge to your waste water company.If you have a question about your waste water or sewerage charges, perhaps you are not connected to the main sewerage network, you should contact your sewerage company. You can find out more by clicking on this link. We can't help with this.You will only be billed for fixed charges for the time you are responsible for the property. As you will usually pay for your fixed charges in advance, if you are metered, your first bill will usually be for fixed charges only. When you move out and we send you a final bill we will refund any fixed charges that you may have overpaid. Ofwat, our regulator, carefully monitors all our charges and prices can only go up as much as the regulator thinks is absolutely necessary. You can see an explanation of how your bill is calculated by clicking on this link.To see our latest charges, please click here.You can find out more details about what is included in fixed Charges here.We know that charging non metered accounts using rateable value charges may be less clear and fair than charging based on actual use. If you are a rateable value customer and feel that you may be paying too much for water services, we would encourage you to consider having a meter fitted. You can find out more by clicking on this link
If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts) or 0345 357 2402 (Non-metered Accounts).
Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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