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Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Once your water meter has been fitted, we will change your account to a metered account. We will send you a new bill showing your closing unmetered account and your new metered account. The new bill can take little time to prepare, but the account will show the changes from the date your meter is fitted. While you wait for the new bill, you should continue to make payments, as usual, to avoid falling behind. We will take account of any money you have already paid when we prepare your new metered bill.
Regular billingOnce we start regular metered billing, you will normally receive a bill every 6 months rather than once a year. We will keep all your other details the same, including the way you pay, whether you pay monthly or every time we send you a bill. If you wish to change the way you pay and you can find out more by clicking here Other ways to pay. When we install your water meter we usually leave you an information pack that includes details about your new meter, metered accounts and how to save water.Reading your meterWe will try to read your meter every 6 months, just before we send your bill but, if we have to estimate your bill, you can always send us your own meter reading. You can find out how to read your meter in this handy video reading your water meter. Please note, we are required to read your meter at least once a year even if you have read it yourself.
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