View all current alerts (5)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
There are a number of things you can do to prevent your pipes from freezing, by preparing them for a cold snap. Please visit our winter page, for our preparing your pipes for winter tips.If your pipes have frozen, there are some simple steps you should follow to reduce any possible damage and get them back to working order as quickly as possible. Please see our video guide on dealing with frozen pipes.If you have no water because your pipes are frozen, unfortunately, we won't be able to restore your water. We can advise you on the best thing to do but we don't have any 'special tricks' to get the water flowing again. If you have noticed any damage to your pipework, following a cold spell or not, please call a plumber to help you resolve this. We can't help with internal pipework.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch