Serving parts of North West London and the Home Counties.

Struggling to pay your bill?

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We understand it can be stressful if you’re struggling to pay your bills, that’s why we’re here to help and we have some schemes that may help you.


Below are the different options available if you are having issues paying your bill.

Spread the cost of paying with a payment plan, which you can pay online, by giro slip or payment card.

Request a payment plan >

Are you claiming benefits or do you have a household income of less than £16,105 excluding benefits?

Apply for Low Income Fixed  tariff >

We collect charges on behalf of your waste water provider. They also have schemes available to help those struggling with their bills.

Help with sewerage charges >

Are you in arrears and can't pay your current bill and receiving benefits?

Download the Water Direct form >                                

Do you have a water meter, use more water because of a large family or medical reason?

Apply for the WaterSure scheme >


Contact Us

If you are having problems paying your bill, please get in touch with us as soon as possible. All calls are confidential and our friendly staff is here to help, please call 0800 697982.


Independent Debt Advice

Click here to see what other agencies could help you.


Priority Services

For customers who require urgent assistance during an incident, register for priority services.

I'm a new customer

Help with payment problems

Read our leaflet to find out how we can help you.

I'm an existing customer