Moving home or new to our area?
Whether you're a brand new customer or an existing customer, letting us know that you are moving home is really helpful, thank you.
How can we help you?
I am a new customer to the area, I have just moved in or I am about to move in.
Great! Welcome to Affinity Water! All you need to do is to complete our simple online property move form. We'll set up a new account for you and confirm this by email. You'll get a bill in the post shortly afterwards.
I am an existing customer and I am moving house within the Affinity Water supply area.
OK perfect, just complete our simple online property move form. We'll close your existing account but you'll keep your account number and we'll transfer all the other details about how you pay etc. We'll let you know by email that we've done this. You'll get a bill shortly afterwards which will show the closing balance for your old address and an opening balance for your new one.
I am an existing customer and I am moving out of the Affinity Water supply area.
We'll be sad to see you go! Just complete our simple online property move form. We'll make the necessary changes to your account and calculate whether there is anything to pay or if you are due a refund. We'll let you know by email that we've done this. Your closing bill will then be available a few days later. Once your final bill has been settled your account will be closed. If we have bank details for you, we'll refund straight to that account, if appropriate.
If your circumstances are not covered by any of the above, then please fill out our simple online property move form. Please try to give as much information as possible. We'll make any necessary changes and get in touch if we need to.