Serving parts of North West London and the Home Counties.

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Are we your water provider?

Use our post code search to find out.

To use the search please enter your complete postcode, for example, AL10 9EZ.

Got a question?

Got a question?

Moving home or new to our area?

Whether you're a brand new customer or an existing customer, letting us know that you are moving home has never been easier with My Account.

 

How can we help you?

I am a new customer to the area, I have just moved in or I am about to move in.

Great! Welcome to Affinity Water! All you need to do is sign up to My Account as a new customer and follow the easy steps. Get started with My Account >>

 

I am an existing customer and I am moving house within the Affinity Water supply area.

OK perfect, if you have signed up to My Account already then just log in and you can enter the new details in there. If you haven’t already registered, then sign up as an existing customer, click on Moving Home and follow the instructions. Go to My Account >>

 

I am an existing customer and I am moving out of the Affinity Water supply area.

We'll be sad to see you go! Simply log in to your My Account area, click on Moving Home and follow the instructions. If you haven’t already signed up to My Account then we would still recommend you do this. Your closing bill will then be available online in a matter of days. Once your final bill has been settled your account will be closed. Go to My Account >>

 

* Please note you are unable to use the My Account area in the following circumstances - you are not responsible for services against the water account, you are a commercial business, your property has a meter that serves more than one property or the property has more than one meter – if any of these apply to you, then please fill out our simple online property move form.