Serving parts of North West London and the Home Counties.

In this section

Are we your water provider?

Use our post code search to find out.

To use the search please enter your complete postcode, for example, AL10 9EZ.

Moving home or new to our area?

Whether you're a brand new customer or an existing customer, letting us know that you are moving home is really helpful

  

New customer?

  1. Register for My Account and complete the moving home form.
  2. We will email you to confirm when your account is setup
  3. You'll receive your first bill from us in the post or email if you opt in for e-billing

 

Moving House within our supply area?

  1. Register or Login to My Account and fill in the moving home form
  2. We'll close your existing account but we'll keep your account number and details (we will confirm this by email)
  3. You'll then receive a bill showing your closing balance for your old address and your new balance for your new one

 

Moving out of our supply area?

  1. You can either login to My Account to tell us your moving or complete our moving out web form>>
  2. We will then calculate if you have anything to pay or due a refund (you'll be notified by email when this check has been done)
  3. You will then receive your final bill (within a couple of days)
  4. If you are due a refund, it will be sent straight to your account

 

Are your circumstances not covered under the above?

Fill out our moving home form and give as much information as possible about your situation. We will then make any necessary changes and do our best to assist you.