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Why are you introducing compulsory meters?

Water meters encourage people to use less water because they pay for what they actually use. Having a water meter helps our customers understand how much water they are using, so they are more likely to use less.** This is why we are introducing meters as part of our programme.

We have delivered 159,000 meters so far and will be delivering to all our customers where possible by 2025. We will also give customers the choice to keep paying non-metered charges for up to two years after their meter is installed.

During the two-year period after their meter is installed, we will provide customers with information about their usage and show them what they would pay on a meter, compared with their current bill. We will support those customers who do see an increase by providing targeted information and advice on how to reduce their bills.

Our Business Plan research showed that most customers think that a water meter is the fairest way to charge for their water use. A water meter gives customers the power to reduce their water bill – if they use less water.

Having a water bill can help customers save money on water and energy bills, approximately 21% of a household heating bill relates to heating water.*** Sewerage charges for customers with a meter are based on water use – so savings can be made on the sewerage bill too, through using less water.

One-third of leakage occurs on customers’ supply pipes, on their side of the stop tap. Metering customers’ properties help to identify these leaks – potentially saving millions of litres of water every day.

**The Department for the Environment Food and Rural Affairs (DEFRA) in their publication, Future Water the Governments Water Strategy for England, (p. 25.) state that metering reduces demand for water by 10%.



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