View all current alerts (3)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you're also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
We’re introducing meters as it encourages people to use less water. This is because customers only pay for what they use, so not only can they save money, but they can save water too! We’ve fitted 159,000 meters so far and will be delivering to all of our customers, where possible, by 2025. Customers will have the choice to keep paying non-metered charges for up to two years after the meter is installed. During this two year period, we’ll provide our customers with information about their usage, and show them what they would pay on a meter, compared to their current bill. Any customers who see an increase in their bill will be provided with targeted information and advice on how they can reduce their water bill, if they use less water. There are a lot of benefits involved with having a meter fitted:
Browse by category