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Why are you introducing compulsory meters?

We’re introducing meters as it encourages people to use less water. This is because customers only pay for what they use, so not only can they save money, but they can save water too!

We’ve fitted 159,000 meters so far and will be delivering to all of our customers, where possible, by 2025.
Customers will have the choice to keep paying non-metered charges for up to two years after the meter is installed. During this two year period, we’ll provide our customers with information about their usage, and show them what they would pay on a meter, compared to their current bill.

Any customers who see an increase in their bill will be provided with targeted information and advice on how they can reduce their water bill, if they use less water.

There are a lot of benefits involved with having a meter fitted:

  • Only pay for what you use
  • Save money on your water and energy bills (21% of your household heating bill relates to heating water)
  • Helps to identify leaks – this will potentially save millions of litres of water a day, and also save you money too!