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You are here : At Home > Moving home > Existing customer

Moving home

There's a few pieces of information you'll need to tell us about your move. Having these to hand will help you submit your move quickly so you can get back to your day. We'll take care of the rest.

  • I’m moving out of your area

    The date you're moving out​

    You can tell us up to four weeks before your move

    A forwarding address

    This is where we'll send your final bill​

    Who's moving in to your existing property (if known)​

    A meter read (if you have one)​

    If you're on a meter, a reading helps us send you an accurate bill, but if you don’t have one, we'll estimate your final bill.

    Here's a step-by-step guide on how to read your meter​

  • I’m moving within your area​

    Your account number & postcode OR My Account login details​

    You can find your account number at the top of your bill​

    Your new address​

    The date you're moving out of your existing property​

    The date you're moving in to your new property​

    You can tell us up to four weeks before your move in date

    Who's moving in to your existing property (if known)​

    Contact details​

    Your mobile number and/or email address, so we can contact you about your account​

    A meter read (if you have one)​

    If you're on a meter, a reading helps us send you an accurate bill, but if you don’t have one, we'll estimate your final bill. ​

    Here's a step-by-step guide on how to read your meter

     

Please enter the postcode of your new address.

Just so you know

Once you've submitted your move details to us, we'll update your account as soon as we can. In most cases you'll see the changes in your account later today, and we'll email or post your bill to you within the next few days.

If you'd prefer to wait until closer to your move date to submit a meter read or receive your bill, that's fine, you can come back later to give us your move detail.

Are you moving out of the country?

Tell us about your move here>>

 

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