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There are a few pieces of information you'll need to tell us about your move.

Having these to hand will help you submit your move quickly so you can get back to your day. We'll take care of the rest.

Step 1: Checklist

What you'll need

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  • Your customer number & postcode OR your online My Account login details:​ You can find your customer number at the top of your bill​
  • Your new address:​ Including the postcode
  • The date you're moving out of your current home​
  • The date you're moving into your new home​: You can tell us up to 30 days before you move in.
  • Who's moving into your current home (if known)
  • Contact details: ​Your mobile number and email address, so we can get you set up and contact you about your account
  • A meter read (if you have one)​: If you have a meter you can give us a read, otherwise we'll estimate the reading to calculate your bill.​

  • Here's a step-by-step guide on how to read your meter

Step 2: What's the postcode of your new home?

Not sure if your new home is in our area? Visit WaterUK and enter your new postcode to find out.

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