- Your account number & postcode OR My Account login details: You can find your account number at the top of your bill
- Your new address: The date you're moving out of your existing property
- The date you're moving in to your new property: You can tell us up to 30 days before you move in.
- Who's moving in to your existing property (if known)
- Contact details: Your mobile number and/or email address, so we can contact you about your account
- A meter read (if you have one): If you have a meter you can give us a read, otherwise we'll estimate the reading to calculate your bill.
Here's a step-by-step guide on how to read your meter