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You are here : At Home > Moving home > Existing customer

I’m moving within your area

There's a few pieces of information you'll need to tell us about your move. Having these to hand will help you submit your move quickly so you can get back to your day. We'll take care of the rest.

Step 1: Checklist

  • What you'll need​
    • Your account number & postcode OR My Account login details:​ You can find your account number at the top of your bill​
    • Your new address:​ The date you're moving out of your existing property​
    • The date you're moving in to your new property​: You can tell us up to 30 days before you move in.
    • Who's moving in to your existing property (if known)​
    • Contact details: ​Your mobile number and/or email address, so we can contact you about your account​
    • A meter read (if you have one)​: If you have a meter you can give us a read, otherwise we'll estimate the reading to calculate your bill.​

    Here's a step-by-step guide on how to read your meter

Step 2: Postcode of your new address below.

Not sure if your new home is in our area? Visit WaterUK and enter your new postcode to find out.

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