Interruption to your water supply - UB7 - West Drayton
0345 357 2428
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Friday 8:30am - 4:30pm.
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If you are building a new block of flats/apartments, converting an existing building into flats or creating a commercial property, you are most likely going to need a new water connection to our water main and a connection to the public sewer to take the sewage away.
If the property needs a large amount of water, especially water used in industrial processing, or there are multiple properties you may need a large water connection and if you are disposing of this water into the sewer you might need special permission.
To help us better understand the growth in our region, we encourage you to put your schemes forward for pre-planning. We will assess your needs and work undertaken for pre-development and point of connection enquiries will be completed free of charge.
When applying with us, consider whether you would like for the new house(s) to be water efficient. If so, you could be entitled to a water efficiency discount.
If you need a new water supply for a trough in a field for agricultural purposes you need to apply for a standard water connection. You are responsible for laying a service pipe in private land down to the nearest existing water main for us to connect to. Once you have applied we may arrange a site visit and we’ll confirm where you should lay the service pipe to. We’ll send you the connection costs for the work within the public highway. A water meter will be installed at the point of connection in an external boundary box and you’ll receive an individual bill/account for this trough supply. This follows the same process as applying for a connection to a new house. No sewer connection is required.
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