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Closing your account

There's a few pieces of information you'll need to tell us about your move. Having these to hand will help you submit your move quickly so you can get back to your day. We'll take care of the rest.

Step 1:Checklist

  • What you'll need​
    • The date you're moving out: You can tell us up to 30 days before your move
    • A forwarding address: This is where we'll send your final bill​
    • Who's moving in to your existing property (if known)​
    • A meter read (if you have one)​: If you have a meter you can give us a read, otherwise we'll estimate the reading to calculate your final bill. Here's a step-by-step guide on how to read your meter​

Step 2: What is the postcode of your new address?

To find out who your water company is visit WaterUK and enter your new postcode to find out.