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What are Assessed Charges?

If for any technical reasons (see below for possible reasons) we are unable to install a water meter on your premises, you may benefit if we use an alternative charging system under our assessed charges scheme. We think metering is the fairest way to charge our customers, so you cannot apply for assessed charges until we are sure we cannot fit a meter outside or inside your property. We will try our best to fit a meter for you but cannot guarantee this and cannot carry out any work to change the pipe work which supplies water to your home.

The usual reasons for not being able to fit a meter are:- properties on joint supplies with neighbours, properties sharing a common water tank, insufficient space on the internal stop tap or more than 2 supply pipes serving one property, for example, separate supplies to an outside tap, to the main part of a house and another to an extension. Please note: We will fit up to 2 meters at each property, so if your supply enters your property from several sources, we may not be able to help.
 
If you have applied for a meter and we couldn't fit it, we would normally write to you to explain the assessed charges scheme. If this hasn't happened or you applied in the past and you want us to check if you would be better off on assessed charges, please Contact Us.
 

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm

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