View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
Having a meter really puts you in control of your bill. You can see how much water you use and if you use less water you are also likely to save on your energy bills! If your meter is installed as part of our Water Metering Programme, you will continue to be billed for your water on a non metered basis for two years, unless you ask to switch to a metered bill during this period. At six monthly intervals, we will send you information about your water usage and show you what you would be paying on a metered charge – compared with your current non-metered bill.
We also offer our customers a free Home Water Efficiency Checks, to identify ways you can save water and energy to reduce bills.
By making simple changes, you can see the benefits of a reduced bill and help the environment Click here to find out tips on how to reduce your bill >>
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch