You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.


I need to find my inside stop tap

In case of an emergency or if you’re doing some maintenance to your house, you will need to know where your inside stop tap is:
  • Inside stop taps are normally under the kitchen sink or in the downstairs loo. You may find it in a garage or a utility room. If you can’t find it, check with your neighbours – they’re normally in the same place if your properties are similar.
  • Your stop tap may be next to your meter, if this is fitted inside.
  • Turn the stop tap CLOCKWISE or to the right to turn the water OFF and ANTI-CLOCKWISE or to the left to turn it ON.
  • Go carefully because some of our stop taps only require a quarter of a turn, so don’t over-tighten them.
  • It's worth checking the stop tap is working properly by turning it on and off two to three times a year.
Our video here explains where you can find your inside stop tap: