View all current alerts (3)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
If your leak checks didn’t find a free-flowing leak, or you are worried that an appliance is malfunctioning, then you may actually be using more water than you realise, or you may have an intermittent problem that uses water but not continually. Toilets are unfortunately very prone to leaking intermittently, and can use a lot of water without you realising it.
Help with toilet leaks
Toilet leaks can be very costly, and can be very difficult to find unless you know what you are looking for.
You can check for this yourself by placing toilet roll on the back of the toilet pan and checking for water – if your toilet has not been used recently then the paper should be dry, and if it is not then it is possible that your toilet is leaking water into the pan when it shouldn’t be.
Browse by category
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch