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Help with intermittent Leaks

If your leak checks didn’t find a free-flowing leak, or you are worried that an appliance is malfunctioning, then you may actually be using more water than you realise, or you may have an intermittent problem that uses water but not continually. Toilets are unfortunately very prone to leaking intermittently, and can use a lot of water without you realising it.

  • Intermittent problems, leaks and other issues that don’t run continually can be harder to find because they may not be happening while you are checking. Broken pipes do not stop and start leaking, but appliances (such as toilet cisterns) can do this.
  • You may need to think about getting any appliances checked or serviced. You should check your toilets for signs of water draining into the pan long after flushing. If possible, isolate appliances one by one and see if your usage significantly changes.
  • Take more regular readings and check whether there is unusual usage when no-one is using the supply, for example by taking readings when everyone leaves the property in the morning and then comes back at the end of the day, or last thing at night and first thing in the morning. This can help you work out when the water is being used, and investigate further.


Help with toilet leaks

Toilet leaks can be very costly, and can be very difficult to find unless you know what you are looking for.

You can check for this yourself by placing toilet roll on the back of the toilet pan and checking for water – if your toilet has not been used recently then the paper should be dry, and if it is not then it is possible that your toilet is leaking water into the pan when it shouldn’t be.

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