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Will fitting meters cause any disruption?

We will work hard to minimise disruption to our customers.When we install meters we will need to shut off a property’s water supply for a short period, typically less than 15 minutes. Half of our installations can be done without digging holes in the footpath; the rest will require us to dig a small excavation outside a property. We will aim to reinstate excavations within 24 hours.

We will write to customers one month before we plan to fit their meter and again one month before to give them more information about when we will be working in their area. 

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