You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.

 

Will fitting meters cause any disruption?

We’ll try our best to minimise any disruption to our customers. When installing your meter, we will need to shut off your water supply for a short period, typically less than 15 minutes.

Half of our installations can be done without digging holes in the footpath. Any other installations will require us to dig a small excavation outside of a property. We aim to reinstate these excavations within 24 hours.

We’ll write to customers two months before we plan to fit the meter, to let them know we'll be in their area. Then, if we have your mobile number on our system, we'll send you an SMS one week before we carry out your survey. To receive this, please make sure your contact details are up to date in My Account: