Not registered?

Register today

Hello. Sign in.

My Account

You are here : At Home > Frequently asked questions

How can we help?

Just type in your question or keyword(s) and we'll show you the most relevant answers.

 

What is the Water Metering Programme?

As we operate in areas which are designated as suffering from serious water stress* and we face a growing population, we need to leave more water in the environment, whilst making sure we have enough water.  We can only do this by working in partnership with our customers to reduce demand for water.

Our Water Metering Programme will achieve this.

Saving Water - Helping our customers to save water, save energy and save money. We will offer customers targeted advice and free water saving devices so that they can reduce their water use.

Reducing Leakage - 
We will invest to reduce leakage on our network by 14%. This is the highest percentage reduction of any water company in England and Wales.

Metering - We will introduce meters for non-metered customers.

* The Secretary of State for the Environment, Food and Rural Affairs under Regulation 4 of the Water Industry (Prescribed Conditions) Regulations 1999, as amended.

 

Enable Recite