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With My Account you can view your balance, get instant statements, update your details and more whenever you choose
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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You are here : At Home > Frequently asked questions
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How do I sign up for paperless billing?
It is very simple, you can set this up in My Account, click on ‘Update my Details’ then click ‘opt in for paperless bills'.
Signup or register for My Account to opt in. You'll need your email address and customer number (found on the top of your bill) to register.
How will I know when my paperless bill is available?
When your bill is ready to view online, we will notify you via email to let you know that it is available to view in MyAccount. You'll just need to login to view or download your bill.
If I change to paperless bills, what happens if I need a bill as proof of address?
You can print current and past bills from MyAccount whenever you need to. Login or register for MyAccount
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