View all current alerts (4)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you're also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
You are here : At Home > Frequently asked questions
Just type in your question or keyword(s) and we'll show you the most relevant answers.
First of all, congratulations on your move!
You can let us know up to 30 days before your move. Or if you've already moved, then you can let us know straightaway.
The quickest way to tell us about your move is online - it takes just 5 minutes to submit your details.
If you've already set up a My Account you can go straight there, otherwise, pick one of the options below to get started.
Not sure if your new address is in our area? Let's check your postcode.
Browse by category